All times are in United States Eastern Standard Time:
eTOS Technical Support Contact Information
6:00 AM thru
9:00 PM (business day):
610-436-5203 x4406 or
800-223-3910 x4406
If you experience problems after these hours please contact our after
hours support
line at 610-656-5990 or you may email etos@ctdi.com.
Please include
"ETOS Support"
within your email subject. Also, please leave as much information
related to your issue
on the after hours support number if you are asked to leave a message.
eTos / Login Overview
CTDI’s Electronic
Tracking and Ordering System, eTos, provides our customers with the
ability to order equipment on-line and to track the progress of that
order via the web. eTos offers a fully configured, customized
repair and logistics solution that is used by our customers in a wide
variety of applications including ordering equipment, customizing a
cabinet and managing inventory on-line. The sTos Login is a centralized
sign on that can allow our customers to access and manage many
different business applications with only one sign on. Users are
granted permissions to roles established for their custom business
groups by our web administration team. These roles are then assigned
permissions to a wide variety of applications based on the individual
customer's needs. Your eTos login uniquely identifies you throughout
all of our eTos business applications. Please protect your login
credentials just as you would your own social security number.
You will be allowed 5 login attempts. If you have forgotten your
username and/or password please use the "Reset Your Password" link
located in the footer of the main login page. If you exhaust your 5
login attempts and are still unable to login, your account will be
locked out to protect against hacking attempts. You will need to
contact our web administration team to unlock and reset your account.
They can be reached via email at
webadmin@ctdi.com.
Please include "User Account Lockout Reset" within the subject of your
email as well as your eTos login within the body of your email. Our web
administration team will unlock your account and send you an email with
instructions to reset your current password once they receive and
process this email.
Reset Your Password
Follow the instructions listed to reset your eTos account password. The
instructions for completing the reset process will be sent to your
email of record.
